At Contact Lens King, we know that the last thing you need is something else to worry about. That's why we make getting your contacts easy, and we ensure that the return experience is as hassle-free as possible.
30-Day Return Policy
Returns with Contact Lens King are easy to do. Items may be returned within 30 days of purchase provided that they are unopened (box is sealed), undamaged and in original condition without any exterior markings of any sort (check marks, indicators for right or left, etc.). Contact lenses are categorized as medical devices by the U.S. Food and Drug Administration and therefore we must apply these conditions for returns .Only the returned items will be credited in full. The shipping and handling charges associated to your order are not eligible for credit.
In the unlikely event that you receive a defective lens, do not throw it away. We may need to return it to the manufacturer for inspection. Provided that the lens manufacturer agrees that the lens is defective, a replacement lens will be sent to you at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
Do not return items before contacting our customer service department (by email at firstname.lastname@example.org or by phone at 1-800-352-0255). If emailing, please include your name, order number, the reason for the return, and whether you would like a credit to your account or a credit applied to your credit card. If calling, please have this information readily available to you on hand as you will need to provide it to the agent answering your call. Our customer service department will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package.
Please package your return carefully to ensure that your items are not damaged in transit. We cannot issue a credit for damaged items. Also, to ensure the items’ timely delivery it is advisable to ship your return using a trackable carrier (we recommend USPS, UPS, FedEx or DHL). We are unable to issue a credit for items that are lost in transit to our office. If you have any questions regarding our returns policy, please contact us at 800-352-0255 or by email at email@example.com.
30 Lawrence Paquette Drive
Champlain, NY 12919 U.S.A.
1601 St. Regis Blvd.
D.D.O., QC H9B 3H7 Canada