From the home page choose the “Login” icon. Select “Create New Account” and then click on the arrow icon. Complete all of the required fields under the “Billing Information” section. Finally, select a password that you will use to access the account and click “Submit.”

If you are wondering how to review and/or edit your profile, simply click on the “Login” icon. This action will take you to a login section where you will need to input your email and password in the fields provided. The same procedure applies if you are already surfing the Contact Lens King site and are looking to get to your profile. Once in your profile, you can choose to order for yourself or for family and friends. Your profile consists of billing information, credit card information, login information, prescription information, eye care practitioner information, and shipping information. Ordering for yourself: This selection will highlight six different sections: billing information, credit card information, login information, prescription information, information on your eye care practitioner, and shipping information. If you are not ordering for yourself: This selection will highlight billing information, credit card information, and login information.

To change your password click on the “Login” icon at the top of any page and select “yes” when answering “are you ordering for yourself?” You will see the fields provided for “New Password.” Re-enter your new password to validate, and then select “Submit.”

An authorization request is submitted to your credit card company at checkout. This reserves the funds required to pay for the order. However, your card is not charged until your prescription is verified and the order is ready for shipment.

After you place your order, submit your purchase invoice to your insurance company for reimbursement. Reimbursement is completely dependent upon your insurance company and its policies.

Yes, qualified purchases made at contactlensking.com are FSA (flexible spending account) eligible. The amounts paid for the purchase of the contact lenses (including shipping and handling) are qualified medical expenses. Purchases of contact lens solutions, supplies, and exams (including fitting) are also qualified expenses. However, cosmetic lenses such as those that change eye color without correcting vision, are not eligible for reimbursement.

Absolutely. U.S. residents must have their prescription validated even if they are living outside of the United States. Orders from non-U.S. residents are not subject to verification. Shipping charges are listed under the “shipping information” tab on the website. Some foreign jurisdictions do apply customs and/or value added taxes (VAT) on imported optical products. Those additional charges will be assessed locally and paid for by the customer according to local practices.

The Fairness to Contact Lens Consumer Act requires that prescription verification be carried out for contact lens orders received from U.S. residents. Contact Lens King maintains a database of domestic eye doctors that can help you locate U.S. eye doctors. If, however, your eye doctor is outside the United States, they will not be found in our database. It will be best to fax us your prescription. To do this, place your order on the website and proceed to the checkout. You will get to the Rx information page where you can choose to fax your prescription. Once you select this option, a cover page will be generated for you. Included on this page will be your unique order number. Fax the cover page along with a copy of your prescription to 1-800-352-0563. Federal law provides for a minimum validity of one year from the date that you received a copy of your prescription from your eye doctor, and depending on the state, up to two years. Unless otherwise indicated on the prescription, international prescriptions will be considered valid for a two-year period regardless of your state of residency.

It’s actually very easy to find this information. Take a look at one of your contact lens boxes. You will see that the brand name and prescription parameters are indicated on the box. To help you locate these parameters, you will see that each product page includes an image of where these parameters can be found. If you are wearing astigmatic or toric lenses, you will see two additional parameters indicated on your boxes, one for cylinder and the other for axis. Colored lens boxes will also indicate the color, while bifocal or multifocal lens boxes will indicate the available “add” or addition power and may also be shown as a “low” / “high” option if the product is available in those categories. One manufacturer places the additional unique marking of dominant or non-dominant on their mutlifocal lens boxes. 

All contact lens prescriptions look somewhat alike. The order in which the information is displayed may be different, but the type of information should be the same. Here is what you are looking for:

O.D.:	Information for the right eye.
O.S.	Information for the left eye.
PWR	Spherical power of your prescription.
B.C.	Base curve.
DIA	Diameter of the contact lens.
BRAND	The brand of contact lens you need (ex. Acuvue, Soflens, Proclear).
COLOR	If your contact lens prescription is for a colored lens, the color selected would appear in this section.
ADD	If you were prescribed a bifocal or a multifocal contact lens, the reading addition power or the available reading options (ex. high or low) would appear in this section.
CYL	If you were prescribed an astigmatic or toric lens, the power of the astigmatic correction would appear in this section.
AXIS	If you were prescribed an astigmatic or toric lens, the axis of the correction would appear in this section.
D	Dominent
ND	Non-dominent
EXPIRY	The expiry of your contact lens prescription.
No. of Boxes	This section, not always included in contact lens prescriptions, represents the maximum number of boxes (or units) that your eye care practitioner will prescribe during the period of validity of your contact lens prescription.

Some eye care practitioners may fit their patients with “practitioner only” lenses or private label contacts that are marketed under a variety of different brand labels but manufactured by the same manufacturer with the exact same parameters and material. The easiest solution for you would be to call our customer service center to get help. Our personnel will assist you in identifying the product that you are looking to order.

Our systems are set to retain incomplete order information for a maximum period of 10 calendar days. If you come back to the site beyond that timeline you will have to start your order over.

To cancel an order that has not yet shipped simply login to your account at www.contactlensking.com look out for the CUSTOMER PROFILE MENU at the top right hand side of the page and click on ORDER STATUS to display your pending order. Once displayed, please click on the pending order. When your order’s details are available, and if the order has not been shipped, you will see the cancel order icon. Simply click on CANCEL and you are done.
If your order has shipped and you do not need the products that you ordered any more then please wait for the delivery of the order and then call into our customer service center at 800-352-0255 to obtain an RMA number. Once received in-house and the product is inspected to confirm that it is in a factory sealed condition, Contact Lens king will issue a credit against your account or your credit card.
(CLK to Hyperlink to RMA form when ready)

Please note that we upgraded our website on May 15, 2010. Orders placed with us before this date can be viewed by logging into the site and selecting ORDER HISTORY in the CUSTOMER PROFILE MENU. Once there you will see the option “Click here to view past orders from previous site”. If you click on that option you will see displayed the list of previous orders. The details of each of the orders can be viewed. However you will not be able to re-order from that list of previous orders. On the other hand, all orders placed after May 15, 2010 will be available for re-ordering.

Yes definitely. Once on the product page for the product you are ordering you will see the section “Enter your contact lens prescription”. In this section, to the left hand side, you will see “Right eye” and “Left eye”. Each has a box to the left which can be checked or unchecked. If you uncheck a box no further information will be required and no order processed. No need to input a “0” for the eye you do not wish to order lenses for. It’s that simple.

All customer orders are charged a separate handling fee of $ 4.95 per order. If you are ordering for yourself or for several family members and/or friends on one order, only one handling fee will be charged.

No, the two are different. If you are planning to include a contact lens fitting during your next eye exam, make sure to let the eye doctor’s staff know so that they may schedule enough time. An eye doctor will only issue a contact lens prescription once the patient has been successfully fitted with contacts. In order to retain your right to purchase your contact lenses from any retailer of your choice it will be important for you to ask your eye doctor to fit you with a national brand of contact lenses and NOT a “practitioner only” brand as some eye doctors may select. The difference is important. If you are prescribed a “practitioner only” brand, then you may have to return to the eye doctor’s office when purchasing replacement contacts. This limits your ability to shop for pricing and makes the whole process less convenient. A national brand allows you to purchase from a retailer you select at the pricing that best suits your needs. Once issued, the contact lens prescription will contain information such as brand, power, base curve, diameter, cylinder, axis and color.

Yes. Colored lenses require a contact lens prescription for fitting and/or replacement. This requirement applies even if you don’t need vision correction. So simply ask your eye doctor for a contact lens prescription during your eye exam. This prescription will include the various details required when buying replacement lenses from a retailer.

Under federal law, contact lens patients are entitled to receive their contact lens prescription upon request. Any eye doctor attempting to charge for a contact lens prescription, either at the end of the eye exam appointment or when you are attempting to purchase contacts from a retailer, is acting illegally and may be subject to a significant fine. For more information click here.

Federal law requires retailers to have a valid prescription on record ONLY for orders placed by U.S. residents. However, if you don’t have a copy of your prescription, you will still be able to place your order. Our online order process will lead you to select your eye doctor from an extensive database of U.S.-based eye doctors. If you do not remember your eye doctor’s name because he/she belonged to a group practice or a multi-office chain, simply type that name in the field provided. We will need either the telephone number and/or the fax number of the office. Once you checkout, Contact Lens King will send your eye doctor a request for the confirmation of the prescription information. This confirmation produces the record for your prescription details as required by law. You can also simply call your eye doctor and ask that they fax us your prescription. If you are in possession of your valid prescription, simply fax it to us at 800-352-0563 and we will ship your order immediately. We are committed to accurately fulfilling your contact lens needs. The above processes ensure that Contact Lens King is abiding by the law and that you will be provided the correct contact lenses for your visual needs.

The simple answer is no. Federal law requires your eye doctor to provide you with your contact lens prescription. Some eye doctors may resist this request, but it is important for you to know that it is your right to get it. If you encounter unnecessary resistance to your request click here for help.

If you are re-ordering lenses from the same prescription as your previous order and your prescription is still valid, you don’t need to re-submit prescription information and your lenses will be shipped immediately. If you are a new customer at Contact Lens King, we will have to validate your contact lens prescription as required by law. Once validated, you can order replacement contacts as long as you are still within the validity period of your contact lens prescription. Specialty lenses may need to be ordered with the manufacturer, but will be shipped immediately once they are received at our warehouse.

Federal law stipulates that contact lens prescriptions should be valid for a minimum period of one year. Some states permit validity periods of two years. The period of validity starts from the time that the eye doctor issues you a copy of your prescription and NOT from the date of your eye exam. Your customer file with Contact Lens King does keep a record of your prescription expiration so our customer service personnel will notify you if you are ordering contact lenses past your validity date. If you have opted to receive a notification via our SMS (text messaging) service, a message will be sent to you 60 days prior to the expiry of your contact lens prescription. Remember it is important to have your eyes examined on a regular basis, as this promotes good ocular health.

No. Prescription verification is valid through the expiration date of your contact lens prescription. As an example, if your prescription is valid for two years and you are re-ordering within that time frame, no additional verifications are needed.

If you have your valid contact lens prescription, simply go to contactlensking.com and place your order. Select the lens parameters in the appropriate fields and check the box confirming that you will be faxing in your valid prescription. This will allow you to go directly to checkout. Then you will need to fax your valid contact lens prescription to 800-352-0563. Please indicate your unique customer order number on the prescription. Your order will be processed immediately provided that your order does not include specialty lenses, which may need to be ordered with the manufacturer.

Manufacturers provide rebate programs to consumers for yearly supply orders. This practice is in place to encourage compliance with the wearing regimen prescribed by eye doctors and as an economical means to purchase contact lenses. Yearly supply programs may help to reduce your yearly lens replacement cost by up to $80.

If you have not ordered from us before, we would need to validate your contact lens prescription. The turnaround on your order could be as long as 24 hours. Federal law requires that we verify your contact lens prescription with your eye doctor. During the order process, you provide Contact Lens King with your lens parameters and your eye doctor’s name and fax number. If you don’t have his/her contact information you can search for it from our vast database of U.S.- based eye doctors. Once you place your order, we immediately begin the verification process, which ensures that the lens parameters you have ordered are the ones that were prescribed for you. The expiration of your prescription will also be verified. Your eye doctor is required to respond to our verification request within eight business hours. Once this process is complete and your credit card payment is successfully processed, we will ship immediately.

Orders being shipped to an international address are easy to place with contactlensking.com. When filling out the shipping address information, simply use the drop down menus available for the fields detailing the state/province and country. It is important to note that U.S. territories such as Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Marianas Islands would be found under the listings for state/province. Although you would select the United States as the correct selection for “country”, orders shipped to U.S. territories are processed as international orders. In the case of APO and FPO orders, the United States should be indicated in the country field with AA, AE or AP selected in the field provided for State/Province. Orders received from Canada will be considered as international orders as well.

We offer FREE shipping through the United States Postal Service on orders shipped in the continental U.S. This service gets your order to you within three to six business days after we ship. Shipments to Hawaii, Alaska, The U.S. Virgin Islands and Puerto Rico are shipped 2nd day USPS at a cost of $23.95. During checkout, customers can choose to upgrade their shipping options. 2nd Day delivery is offered at a cost of $8.95. Overnight delivery is offered at a cost of $15.95. Global Priority mail delivery for shipments to Canada with an estimated delivery time of five to 10 days is offered at a cost of $15.95. International packages are shipped via International Priority mail with an estimated delivery time of five to 10 days at a cost of $25.95. Orders being shipped to Post Office boxes and APO/FPO addresses will be shipped U.S.P.S. Priority Mail. Orders received from U.S. residents will be shipped as soon as the contact lens prescription(s) is verified and the order contents are available. Non-U.S. residents will have their orders shipped immediately upon receipt provided the order contents are available. We will contact you if there are any problems or potential delays with your order.

30-Day Return Policy
Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and/or vials, as we are unable to return these to the manufacturer.

Defective Products
In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.

Returns Procedure
Before returning items, please contact our customer service department (by email at customerservice@contactlensking.com or by phone at 800-352-0255). If emailing, please include your name, order number, the reason for the return, and whether you would like an exchange, a credit to your account, or a refund applied to your credit card. If calling, please have this information available. Our customer service department will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package.

Mailing address for returns:
Contact Lens King Inc.
P.O. Box 3348
40 Miromar Drive, Suite 22
Champlain, NY 12919

Mailing Instructions
Please package your return carefully to ensure your lenses are not damaged in shipment - we cannot issue credit for items damaged in transit to our office. If the return or exchange is the result of an error made by Contact Lens King's staff you will be reimbursed for the cost of the lenses, transport and insurance. The United States Postal Service is our provider of choice for client returns. If any other delivery service is used other the the USPS, the transport and insurance credit will be limited to the value normally billed out by the USPS. If the return or exchange is not the result of an error made by Contact Lens Kin's staff it is important to note that only the cost of the lenses will be reimbursed. To ensure the safe return of the lenses, we recommend that you ship your package using a trackable carrier (UPS, FedEx or DHL). We are unable to issue credit for packages lost in transit to our office. If you have any questions regarding our returns policy, please contact us at 800-352-0255.