30-Day Return Policy
Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition without markings of any sort. Only the returned items will be credited in full. The shipping and handling charges associated to your order are not eligible for credit. Since the U.S. Food and Drug Agency has categorizes contact lenses as medical devices they are subject to certain regulations that prohibit us from accepting opened boxes and/or vials of any type.
In the unlikely event you receive a defective lens, do not throw the lens away. We may need to return it to the manufacturer for inspection. Provided that the lens manufacturer agrees that the lens is defective, a replacement lens will be sent to you at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
Before returning items, please contact our customer service department (by email at email@example.com or by phone at 1-800-352-0255). If emailing, please include your name, order number, the reason for the return, and whether you would like a refund or exchange. If calling, please have this information available. Our customer service department will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package.
U.S.A. Return Address:
30 Lawrence Paquette Drive
Canadian Return Address:
1601 St. Regis Blvd.
Dollard Des Ormeaux, QC
Please package your return carefully to ensure that your lenses are not damaged in transit. We cannot issue a credit for items damaged in transit to our office. Also, to ensure the products timely delivery it is advisable to ship your return using a trackable carrier (we recommend USPS, UPS, FedEx or DHL). Please note that we are unable to issue a credit for lenses that are lost in transit to our office. If you have any questions regarding our returns policy, please contact us at 800-352-0255 or by email at firstname.lastname@example.org