30-Day Return Policy
Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and/or vials, as we are unable to return these to the manufacturer.
Defective Products
In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
Returns Procedure
Before returning items, please contact our customer service department (by email at
customerservice@contactlensking.com or by phone at 1-800-352-0255). If emailing, please include your name, order number, the reason for the return, and whether you would like a refund or exchange. If calling, please have this information available. Our customer service department will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package.
Mailing Address
Return Address:
Contact Lens King Inc.
PO Box 3348
Champlain, NY 12919
Mailing Instructions
Please package your return carefully to ensure your lenses are not damaged in shipment - we cannot issue credit for items damaged in transit to our office. Also, to ensure safe delivery, you should ship your package using a trackable carrier (we recommend UPS, FedEx or DHL). We are unable to issue credit for packages lost in transit to our office. If you have any questions regarding our returns policy, please contact us.